RS Chems Zone
How long does delivery take?

Within 24 hours, a firm delivery date. Orders are always shipped out as quickly as possible, but non-stock items may take up to 5 days to get to you. If you need an anticipated delivery date, please get in touch with us before placing your order.

How does ChemDirect ensure high quality products?

All RSchemszone suppliers are thoroughly vetted to ensure that you receive quality products and your order is delivered within a few days. You can also review any accreditation documentation on the supplier storefronts.

Can you deliver directly to my customers?

Yes, we are happy to deliver to your consumers directly. The delivery notice for the items won’t include any information on the invoice when it comes. Even the product labels can bear your logo and branding. Get in touch with us for further details.

Why are some of your products not available to buy online?

Products marked as POA are either sold infrequently or have fluctuating raw material costs. We ask that you contact us in this instance so we can deliver your product with the longest possible shelf life at our best price.

Can I order products in custom packaging?

Yes, we can offer custom made products and packaging to your exact specification

Why is delivery so expensive?

As many of the chemicals we supply are hazardous, we are legally obligated to use ADR licensed couriers who are specialists in carrying such goods. Because these couriers are specialists they do cost more than most regular delivery services but you can rest assured that your order will reach you safely and legally.

What is an ADR courier?

An ADR courier is specially trained and licensed to carry chemicals that are classed as hazardous for transpor

My products have not arrived yet. When will they be delivered?

You can check your order status online or by calling our customer service line.

If there is an error on my invoice, how do I take care of this?

Please call customer service and have your order information handy.